Continental Breakfast

8:00 a.m. - 8:45 a.m.

Keynote: Search Patterns: Making Maps for Knowledge Discovery

8:45 a.m. - 9:45 a.m.

Search is among the most disruptive innovations of our time. It influences what we buy and where we go. It shapes how we learn and what we believe. It's also a radically multidisciplinary, creative challenge. In this talk, Peter Morville defines a pattern language for search and discovery that embraces user psychology and behavior, cross-channel information architecture, multisensory interaction, and emerging technology. He identifies design principles that apply across the categories of web, ecommerce, enterprise, desktop, mobile, social, and real time. And, he explains how futures methods and user experience deliverables can help us to create better search interfaces and applications today and invent the improbable discovery tools of tomorrow.

Leveraging Organizational Knowledge

9:45 a.m. - 10:00 a.m.

The ability to act on organizational knowledge is not about improving search, it's about leveraging unstructured content to achieve sustainable and measurable benefits in business processes. This talk describes a new model the U.S. Air Force Medical Service is using with automatic extraction of conceptual metadata, auto-classification of content, and rapid deployment and maintenance of organizational taxonomies. Hear about their experience driving records management, compliance, FOIA, e-discovery, reducing data exposures, and dramatically improving search outcomes. The new paradigm is the foundation that transforms metadata to be the agent of change that drives organizational agility.

Coffee Break in the Enterprise Solutions Showcase

10:00 a.m. - 10:45 a.m.

Trends in Enterprise Search

10:45 a.m. - 11:45 a.m.

Search as the Gateway to Enterprise Information

Search 3.0 - Adding the Third Dimension
[11:00 am - 11:15 am]

Searchers are missing important context around the results when ignoring the multiple dimensions of information and the relationship between: the text ("what"), the people involved ("who"), and the related projects ("why").  As our information access needs evolve, we are now looking beyond document text, into social networks and inter-related projects to provide this context.

What Are We Searching For? Information Modeling for More Effective Results
[11:15 am - 11:30 am]

Many organizations find value in leveraging metadata to search their huge volumes of information. Metadata catalogs help to improve discoverability of disparately located assets, to increase results relevance over extremely large documents, and to retrieve non-textual rich media. In this presentation, Kim will discuss how organizations implemented metadata catalogs to better achieve their specific enterprise search goals.

Driving Discovery by Understanding Context
[11:30 am - 11:45 am]

One of the most important criteria to enable a high quality search experience is the ability to understand context. Solving the context issue has been an important focus within search for over 15 years and yet it has not been adequately addressed. In this talk a new approach that automatically determines context in unstructured content is presented with practical examples of how it augments applications to drive the discovery of knowledge.

Using Information to Fight Crime

12:00 p.m. - 12:45 p.m.

In this session, Steve Castor will discuss how law enforcement agencies can use business intelligence to easily share information among multiple agencies and provide officers with real-time search results in the field. More specifically, he will provide details for the availability of information that is more effectively helping the Erlanger Kentucky Police Department fight crime. Using a dashboard that displays key performance indicators (KPIs) of current crime activity for supervisors at headquarters and officers in the field, the EPD has saved valuable time, money, and resources. Castor will provide examples of how this predictive policing allows police departments to help prevent and predict crime by making informed decisions about how and where to deploy the force. With the new system implemented in Erlanger, the department is experiencing improved law enforcement and crime prevention.

Attendee Lunch in the Enterprise Solutions Showcase

12:45 p.m. - 2:00 p.m.

Evolving Value of Enterprise Search

2:00 p.m. - 2:45 p.m.

How do you successfully define business goals for enterprise search? How can you expand the use of search technologies to drive value across all areas of your organization? Cavendish will discuss his experience in deploying and operating an enterprise search strategy and solution, ongoing expansion of the use of search technologies, and opportunities for increased value of search in powering compliance, auditing, content management, and business intelligence.

Stump the Search Consultant

3:00 p.m. - 3:45 p.m.

Did you come to the Enterprise Search Summit with a particular problem to solve? Here's your chance! Bring your toughest, thorniest, most intractable search conundrum or project challenge to the session. A team of experienced consultants will compete to offer you the best advice in 2 minutes or less. The attendee whose problem most successfully stumps the consultants wins a prize!

Coffee Break in the Enterprise Solutions Showcase

3:45 p.m. - 4:15 p.m.

E-Discovery Search

4:15 p.m. - 5:00 p.m.

The 2006 revisions to the Federal Rules of Civil Procedure have spawned a cottage industry of hundreds of e-discovery cases, with increasing attention being paid to the subject of how electronic evidence is preserved and searched for across the business enterprise in response to litigation demands. At the same time, lawyers are confronting increasingly sophisticated tools and technologies in the marketplace aimed at making e-discovery search and document review more efficient, including concept search and clustering technologies used in early case assessment. This presentation will hone in on what makes the e-discovery search task both similar and different to enterprise search problems generally and will also explore how e-discovery and litigation risk are to be conceptualized as part of a larger information governance model for the enterprise. The latest findings of the TREC Legal Track, an international research project aimed at evaluating search methodologies used in e-discovery, will also be discussed.