Mrs. James is a Principal Analyst in Project Performance Corporation’s internationally known Knowledge Management practice. She specializes in the development and configuration of portals and other knowledge management tools to serve users of all skill levels. Her areas of expertise include taxonomy design, metadata strategy, and user adoption strategy. Mrs. James is also a web usability specialist with a focus on information architecture, knowledge gathering, and systems design. Her clients include the Government of Bermuda, Roche Pharmaceuticals, Management Concepts, and the United State Patent and Trademark Office.