Approximately 20 agencies in The Netherlands are involved in combating terrorism. To boost the effectiveness in understanding terrorism and serious crime, four organizations decided to join forces in a unique venture, dubbed Improving Security by Information Awareness. The Program strives to improve the quality of intelligence and investigations within the public security sector. The approach revolves around the collaboration of the different agencies, operates from the perspective of the operational cases, and defines the IT case from these basic principles. Over the past 3 years, the Program invested in pan-organizational change, as well as IT techniques and also the (scientific) development of methods and techniques that improve the exchange, presentation, analysis, and storage of large quantities of data. This keynote will address the background and problems faced, the technological and organizational challenges, encountered, and the way in which this new approach has reformed information awareness.

New technologies are entering the enterprise faster than ever before, such as cloud computing and Enterprise 2.0 technologies, including wikis, blogs, and social networks. Yet they are not entirely replacing current technologies, such as content management systems, or even business applications such as ERP or CRM systems. The one emerging technology that cuts across the old and the new is enterprise search. Increasingly, users are looking to search as the front end to all enterprise information. To this end, enterprise search is rapidly adopting many of the newer technologies, vastly increasing its capabilities. Mangtani will explore these newer technologies in the enterprise and the implications on how enterprise search will progress in the near future.

Breakout F-1 — Marry Unstructured With Structured Information

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Search and business intelligence (BI) really are two sides of the same coin. Enterprise search enables people to access unstructured content such as documents, blog and wiki entries, and emails stored in repositories across their organizations. BI surfaces structured data in reports and dashboards. As both technologies mature, the boundary between them is beginning to blur. Search platforms are beginning to perform BI functions such as data visualization and reporting, and BI vendors have begun to incorporate simple-to-use search experiences into their products. Information and knowledge management professionals should take advantage of this convergence, which will have the same effect from both sides: to give businesspeople better context and information for the decisions they make every day.

How do you provide the most relevant, actionable information in a timely manner to end users who have a wealth of information in various systems? As more data is generated and made available for consumption, the ability to retrieve information across disparate systems in a manner that makes the most relevant data easy to find becomes more challenging. Based on experience at BAE Systems, which delivers enterprise level interfaces, this discussion will focus on using a Human Factors Engineering approach to the design of enterprise level interfaces and offer some of the lessons learned from that development process. Some of the issues to overcome were correlating the queryable fields to the correct data types, "and" versus "or" in queries, and nuances in the meaning of queryable fields.

Breakout F-3 — Help the Users Help Themselves

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While it’s tempting to discuss advanced technologies, most users won’t know what “enterprise search” is. And why should they? There are lots of ways to let users search without even realizing that is what they are doing—while making sure they’re happy with the results. This isn’t about rocket science or black magic: Adriaan Bloem, coauthor of the “CMS Watch Search & Information Access Technologies” report, will talk about a pragmatic approach to designing and deploying enterprise search that gets results.

Covisint, a global leader of cloud-based collaboration solutions and services, is responsible for deploying American Medical Association’s cloud-based property, which delivers value specific content to its members. This session will highlight how FAST ESP was leveraged with Comperio’s implementation expertise to roll-out a search solution within the AMA community. The first phase has been a basic implementation where advanced navigation, sorting, and similar searches were implemented. The session will cover success and ROI in phase one as well as the future roadmap.

Hewlett-Packard’s MarketVision is regarded as the gold standard for market research portals. MarketVision provides integrated search and access to 1,500 sources of information, including 47 analyst firms for syndicated IT research, financial analyst reports from 300 investment banking firms, business newsfeeds from hundreds of sources and journals, and primary and internal market research reports for a total of over 9 million documents. Gee will describe the motivation behind, and benefits of, MarketVision. Particular attention will be spent on the search/retrieval design approach and the value it brings to HP’s knowledge workers.

Dale will outline the challenges and constraints of information retrieval at Ernst & Young and how it improved processes via a new search engine with increased relevancy. Users were frustrated with the system because the bulk of results returned for a search held loose interpretations of relevancy. To address this, the company focused on presenting the best documents higher in the results and allowed for relevance to be adjusted as more content was added to the search index. Ernst & Young tested a vast number of configurations and did many rounds of testing.

This case study reviews the methods and insights that emerged from an 18-month effort to coordinate and enhance the scattered user experiences of a suite of information retrieval tools sold as services by an investment ratings agency. The session will share a method for understanding user needs in diverse information access contexts; review a collection of information retrieval patterns such as enterprise search and information access, service design, and product and platform management; and consider the impact of organizational and cultural factors on design decisions.

It is all about content and discontent. Content is what we have in excess. Connecting it to a decision, task, or action is where the discontent kicks in. Bottom line? We know what’s out there, but we don’t know what our users do with it. Solomon will address the inputs that attendees can tap into today in order to build productive environments for delivering responsive outputs. Information professionals want to configure architectures and search tools so that their intranets are not mere collection points but knowledge exchanges. However, they won’t get beyond the basic technology requirements without sound knowledge planning and mapping content supply to users’ needs.

Breakout G-3(b) — Just a Suggestion: Better User Input for Better Search Output

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Suggestion functions have appeared as a fast-growing convention in web and ecommerce search interfaces. This is because suggestion solves fundamental problems of open-ended querying so concisely and effectively that it’s bound to become a ubiquitous feature of search experiences inside the enterprise as well. Based on a real-world case, this presentation will take an in-depth look at this emerging trend in search user interfaces by examining the problems in the search experience that suggestion addresses; classifying and comparing the major types of suggestion functions.

This session will cover the latest trends, best practices, and emerging technologies in selecting your records management, compliance, or e-discovery solution. Antczak will provide real-life solutions and examples that define requirements, selection criteria, detailed costs, benefits analysis, drawbacks, and what it will take for an organization to implement and support. Additionally, he will address three key compliance drivers: reactive discovery, proactive discovery, and legal matter documents.

Breakout H-1(b) — In Litigation, Search Is a Double-Edged Sword

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During litigation, enterprises will request and receive requests for computer-generated information as part of the e-discovery process. Enterprises must therefore both prepare to request as well as to receive discovery requests requiring searches for information. Courts increasingly demand that the parties agree on search protocols well in advance of the commencement of e-discovery, or one might be chosen for them. Search protocols are now open to challenges, and enterprises and their counsel should expect to substantiate the claimed efficacy of their search protocol and methodology, or run the risk of additional costs for repetition and possible sanctions.

One of the world’s largest staffing and recruitment firms, Allegis Group, operates from more than 220 offices in North America and Europe. One of Allegis’ key objectives was to increase web-based resume collection by improving each candidate’s experience. A second goal was to allow recruiters to tap into volumes of valuable yet underused information. Allegis now provides zero-term searching to find relevant jobs, automatically mines and navigates resumes, and enjoys improved site scalability. Learn how Allegis is able to now index more than 750GB of information while keeping a submillisecond response time for search, and more importantly, how it delivers a comprehensive, integrated and personalized experience.

Learn about the challenges of securing enterprise search from two real-world case studies. As part of the Boeing Communication System (BCS), Boeing’s Commercial Airline business serves customers faster and more effectively by using an Oracle SESenabled application to securely search structured and unstructured data in the Siebel CRM system, including service requests, activities, solutions and related attachments. Another example presented is A.T. Kearney’s implementation approach, which integrates access to information through a search-driven portal using Oracle Secure Enterprise Search on SharePoint.

Breakout H-3(a) — From Facts to Full Text: Designing the Search Interface

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With information stored in relational databases and content and document management systems, it becomes increasingly important to search across repositories. This means combining full-text search and “classic” retrieval, to merge the paradigms of relevancy-driven enterprise search and fact-based database queries. Schaefer will discuss how a flexible user interface design combines the best of both.

Companies are seeing an exponential growth in the amount of data that they need to index and search. This data generally consists of both structured and unstructured content. Allen will show how World Vital Records has dealt with the challenges of explosive content growth and how it has ensured that new content can be added to the index at low cost and that the search experience for the end customer is not diminished as data sets grow. Companies are being challenged with an explosion of data. There are cost-effective solutions to index and search these massive data sets that include both open-source and proprietary solutions.

Attendees come into this show armed with questions about how to make search more effective within their organizations,and Enterprise Search Summit will deliver results. Yet often,after hearing from the experts,attendees find themselves with deeper follow-up questions. In our closing session,attendees will get face time with some of our speakers and other experts in the field. Speakers Robert Antczak, Adriaan Bloem, Mark Bennett & Miles Kehoe, Valentin Richter, and Martin White, along with Margie Hlava & Jay Ven Eman, will spend 20 minutes with small groups of attendees,then rotate to another group. Here you can ask questions, learn through the questions of your peers, and be sure to leave this year's Summit equipped with actionable information.